	Overview
	Wily Customer Experience Manager
	Wily Introscope
	Wily Manager for SiteMinder
	Wily Portal Manager
	Wily Transaction Generator
	Wily Web Services Manager
	Application / Platform Compatibility
	A-Z Product List

CA Wily Customer Experience Manager

Real-Time Customer Transaction Visibility

For any organization, a key measure of success is how well customers are served. Business processes that enable customers, partners, and employees to complete business transactions successfully are the foundation for success. However, with the transition to web applications, more and more transactions are processed automatically online and business stakeholders can no longer rely on traditional sources—storefronts, customer service agents and sales representatives—to understand what the end-user is really experiencing.

To regain this visibility, leading organizations are turning to CA Wily Customer Experience Manager (CEM) to provide business managers and IT with visibility into the performance and quality of web-based, end-user transactions. By measuring performance from the high level business process down to the transaction component level for each individual end-user in real-time, you can immediately identify, prioritize and dispatch performance problems before additional users are affected and the business impact increases.

Learn about CEM Key Capabilities.

CEM provides real-time end-user transaction monitoring that spans across applications and infrastructure components. Its ability to monitor business transactions such as “Place Order” or “Pay Bill”, at the business process level with zero overhead enables IT to work collaboratively with business stakeholders and provide immediate and meaningful insight into the nature, severity and business impact transaction errors and performance problems have on end-users and the business.

CEM empowers your IT team to ensure superior end-user experience:

Support for Off-the-Shelf and Custom Web Applications	Monitors any web-based application using HTTP(s), Web Services, or XML, whether built on Java, .NET, mainframe or other technology, including applications from leading vendors, such as Siebel, Oracle, Microsoft and others.
Monitor End-User Transactions	Understand exactly which end-users were impacted by login ID, user name, and user group affiliation.
Business Impact Analysis	Calculates the business impact of poor performing transactions, enabling efficient, business-prioritized IT problem solving.
On-Demand Evidence Collection	Automatically collects evidence from hardware, software, network components and deep diagnostics tools like CA Wily Introscope at the time of an end-user impacting event to facilitate quick problem analysis.
Capture Page Content	Captures all end-user inputs when a transaction performance or quality problem occurs that may be critical to resolving non infrastructure related problems.
SLA Management	Generates SLA compliance reports by business process, business transaction, or end-user groups.
Zero Risk Installation	Installs as a passive network listener and does not introduce latency or overhead into the infrastructure.

Whether they are external customers, suppliers, or employees, CEM creates actionable, fact-based information that allows you to optimize the experience for all end-users of your web-based applications. It ensures that your applications are fully serving their purpose—from the customer and business points of view.

Request the Product Brief

Request the "What's New in Version 4" Brief